Refund policy
30-Day First Pair Guarantee
Buying underwear online is a leap. No fitting room, no feel of the fabric. So the first pair carries the guarantee. If it is not for you, we refund the pair in full. Nothing to send back.
How it works
- 30 days from the date your order is delivered.
- One pair per customer, per household.
- Multipacks and bundles count as one pair covered. The rest are final sale.
- Your first pair can be worn and washed. We are not asking for it back.
- Email info@netherunderwear.com with your order number to request a refund.
- We refund within 3 to 5 business days of approval. Your bank may take another 5 to 7 business days to post it.
- Shipping is not refunded. The pair comes back in full, the postage does not.
Exchanges
Due to this being an intimate item, we cannot offer exchanges at this time. Contact us with your order number and we will do our best to help.
Worn underwear is never restocked.
If we sent the wrong thing
Email a photo and your order number as soon as you can and a replacement goes out free of charge.