FAQ
Product & sizing
What sizes do you offer?
S, M, L, XL, XXL.
How do I find my size?
Use the size calculator. Sizing runs S to XXL and matches what you already buy, so take your usual size.
If you are between sizes, size up.
Not sure? Email me your usual size and I will tell you what I would send. Contact us
What if I'm between sizes?
Size up. The four-way stretch conforms to the body without feeling loose.
Are these good for athletic/muscular builds?
Yes. The stretch fabric makes room for bigger thighs, and Trail Grip™ leg hems stay put through squats, runs, and long shifts.
Do they ride up?
No. Trail Grip™ is a soft silicone band inside the leg hem. It grips the fabric, not your skin, so the legs stay where you put them. No compression, no hair pulling.
Will the waistband roll or dig in?
No. It is soft on the outside and lightly textured on the inside so it holds where you put it. It sits flat and does not fold over.
Is it a real pouch?
Yes. The Valley Pouch™ gives you room up front, the way a real pouch does, instead of letting everything stick to your legs, so there is nothing to adjust.
What's the inseam length?
6 inches.
Will they stretch out over time?
Cold wash and hang dry and a pair holds its shape for 6 to 12 months in daily rotation. Replace it when the waistband stops springing back.
Orders & shipping
When will my order ship?
Same day or next day fulfillment. A tracking email follows the moment it is on its way.
How long does delivery take?
- Canada: 3 to 5 business days standard
- United States: 3 to 5 business days
How much is shipping?
Canada
- Free over C$75 (3 to 8 business days)
- C$8.50 flat under C$75 (3 to 5 business days)
United States
- US$10 flat rate, 3 to 5 business days (FedEx)
- Free over US$125
- Duties are collected at checkout
Do you ship internationally?
Nether ships to Canada and the United States. More countries later.
Can I modify or cancel my order?
Email info@netherunderwear.com right away. Orders that have not shipped can be changed or cancelled.
How do I track my order?
Tracking arrives by email once the order ships, and it lives in your account page.
Returns
What's your return policy?
The 30-Day First Pair Guarantee covers the first pair. Wear it, wash it. If it is not for you, email us with your order number and send the pair back. We refund it in full once it arrives.
One pair per customer, per household. Multipacks are covered for one pair. You pay return postage. Shipping to you is not refunded.
How do I start a return?
Email the order number to info@netherunderwear.com. We reply with where to send the pair.
Do I need to ship anything back?
For a first pair under the guarantee, yes. Send the pair back to us. You pay return postage. Use a tracked service.
For damaged or incorrect items, email the order number and a photo within 7 days of delivery.
How long do refunds take?
We refund the pair within 3 to 5 business days of it arriving. Your bank may take another 5 to 7 business days to post it.
Can I swap for a different size?
Due to this being an intimate item, we cannot offer exchanges at this time.
Contact us with your order number and we will do our best to help.
What if my pair is defective?
Email photos and the order number to info@netherunderwear.com within 7 days of delivery.
Product care
How should I wash my boxer briefs?
Wash with like colours and fabrics.
Hang dry or flat dry. No heat/dryer.
No bleach or fabric softeners.
Features & technology
What is TENCEL™ Lyocell?
TENCEL™ Lyocell is a fibre spun from wood grown in certified, responsibly managed forests.
More about the fabric here
Are your products sustainable?
Partly, and I would rather be specific than say yes. The fibre is TENCEL™ Lyocell from Lenzing: FSC and PEFC certified wood, OEKO-TEX® STANDARD 100, EU Ecolabel, and a spinning loop that recovers over 99.8% of its solvent. Those certifications cover the fibre, not the finished garment.
There is one of me, in Kelowna. I keep packaging to the minimum I can and I am not going to claim more than that.